How can I contact customer service about my order?
If you have any questions regarding your order, please contact our customer service team. We are happy to assist you with order updates, tracking, delivery information, or any other inquiries.

Do you provide online support?
Yes. For any online assistance, please contact our office during business hours: Monday to Friday, from 08:00 AM to 05:00 PM in Lithuanian time.
E-mail: info@diplomaticshop.lt

What payment methods do you accept?
We currently accept bank transfers in EUR. You will receive all necessary payment details on your invoice.

Can I place an order if I am under 18?
No. You must be at least 18 years old to place orders on diplomaticshop.lt.

Do you ship internationally?
Yes. We ship orders to diplomatic missions and other eligible addresses internationally. Delivery conditions may vary depending on the destination country.

Is my personal information secure?
Yes. We follow GDPR and national data protection laws. All customer information is handled confidentially and stored securely on protected servers.

Will I receive a tracking number for my shipment?
Yes. Once your order has been dispatched, you will receive shipping confirmation and tracking details by e-mail.

Can I request specific delivery instructions?
Yes. If you have special delivery requirements (e.g., access codes, time restrictions), please include them when placing your order or contact our team directly.

Do you offer product warranties?
Yes. All products are covered by a 12-month warranty from the invoice date, covering material or manufacturing defects.